FAQ

Q: May I see a proof of my order before printing?
A: Sure.  Please select "Yes" next to proof request on each product page.  You will receive your free proof by email within 48 hours.  Your order will print once you have approved your proof.
 
Q: Do you offer custom designs?
A: I love custom orders!  I will work closely with you to create a design that reflects what you would like.
 
Q: How long will it take to receive my printed order?
A: Each order takes 7-10 business days to print and 2-3 days to arrive at your house if shipping is within the United States.  Orders are shipped out in the order as received. 
 
Q: How long will it take to recieve my printable order?
A: You will receive your printable file by email within 48 hours, upon placing your order.
 
Q: Do you offer instructions on printables?
A: Yes. You will be provided with a directions guide to help you print.
 
Q: What are the lunchboxes made from?
A: The lunchbox and containers are made of polypropylene. Polypropylene is a safe, BPA-free, phthalate free, #5 plastic that is often used for food containers and is completely recyclable. 
 
Q: How will my order be shipped?
A: Currently all orders are shipped through USPS Priority.  We will ship express if needed.  Simply email us.
 
Q: Do you ship internationally?
A: Absolutely.  There will be a flat $25 shipping charge for all international orders.
 
Q: If my order has arrived damaged, will you replace it?
A: Orders are packaged carefully to prevent damage during shipping. Sweet Mady is not responsible for orders damaged or lost during shipping.
 
Q: What if there is an error with my order?
A: Due to the personalization of all our products, refunds will not be given unless it is an error on our part.  Please review all text carefully before placing your order.
 
Q: Will sales tax be added to my order?
A: Sales tax will be collected on all orders placed from the great state of Virginia.  Go Hokies!
 
Q: Do you offer Gift Certificates?
A: Absolutely!  Just contact me to discuss details.
 
Q: What payment do you accept?
A: Payment can be made by Visa, Mastercard and Paypal
 
Q: What is the best way to contact you?
A: Honestly, email.  I check my email often and will always get back to you within 24 hours.
 
If you have anymore questions, please contact me.  Thank you.
    sweetmadys@msn.com sweetmadys@msn.com
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